Terms of service

Welcome to Heliscent. The terms “we”, “us”, and “our” refer to DELTA ECOM OÜ, operating under the brand name Heliscent.

Heliscent operates this website and online store, including all related information, content, features, tools, products, and services (the “Services”) in order to provide you with a curated shopping experience.

Our store is hosted on Shopify, which provides the e-commerce platform enabling us to sell our products to you.

By visiting our website and/or purchasing from us, you engage in our “Services” and agree to be bound by these Terms of Service (“Terms”), including additional policies referenced herein, such as our Privacy Policy and Refund Policy.

If you do not agree to these Terms, you may not access or use our Services.

1. ELIGIBILITY & ACCOUNT

By using our Services, you confirm that you are at least the age of majority in your country of residence, or that you have given consent for any minor dependents to use this site under your supervision.

To access certain features, you may be required to provide personal information such as:

  • Email address
  • Billing and shipping details
  • Payment information

You confirm that all information provided is accurate, current, and complete.

You are responsible for maintaining the confidentiality of your account and all activities under it.

2. PRODUCTS & DESCRIPTIONS

We strive to display our products as accurately as possible. However, we cannot guarantee that your device’s display of colors or product details will be exact.

We reserve the right to:

  • Modify product descriptions at any time
  • Discontinue products without notice
  • Limit quantities per customer or region

All products are subject to availability.

3. ORDERS & CONTRACT FORMATION

When you place an order, you are making an offer to purchase.

A binding contract is formed only when:

  • We confirm acceptance of your order, and
  • Your payment has been successfully processed

We reserve the right to refuse or cancel any order at our discretion, including but not limited to:

  • Suspected fraud
  • Pricing errors
  • Product availability issues

If your order is cancelled after payment, you will be refunded.

4. PRICES & PAYMENT

All prices are shown in EUR unless otherwise stated.

Prices may change at any time without notice, but changes will not affect confirmed orders.

Unless otherwise stated, prices:

  • Do not include customs duties (if applicable outside EU)
  • Include or exclude VAT depending on checkout display rules

You agree to provide accurate and complete payment information and authorize us to charge your selected payment method for the total order amount.

5. SHIPPING & DELIVERY

Shipping is handled according to our Shipping Policy.

Key terms:

  • Estimated delivery time: 6–12 business days (EU only)
  • Delivery times are not guaranteed
  • Delays may occur due to carriers, logistics, or external factors

Once the order is handed over to the carrier, risk of loss passes to the customer to the extent permitted by applicable law.

6. RIGHT OF WITHDRAWAL (EU LAW)

If you are a consumer in the European Union, you have the legal right to withdraw from your purchase within 14 days of receiving your order, without giving any reason.

To exercise this right:

  • You must notify us within 14 days
  • Items must be returned in accordance with our Refund Policy
  • Refunds will be issued after receipt or proof of return

This does not apply to goods exempt under EU law (e.g., hygiene-restricted items, if applicable).

7. RETURNS & REFUNDS

Returns and refunds are governed by our Refund Policy.

Unless otherwise stated:

  • Customers are responsible for return shipping costs
  • Defective or incorrect items are eligible for free return or replacement

8. INTELLECTUAL PROPERTY

All content on this site, including text, graphics, logos, images, and design, is the property of DELTA ECOM OÜ or its licensors and is protected under applicable intellectual property laws.

You may not copy, reproduce, or distribute any content without prior written permission.

“Heliscent” and related branding are trademarks of DELTA ECOM OÜ.

9. THIRD-PARTY SERVICES

We may use or integrate third-party services (such as payment processors or apps).

We are not responsible for third-party websites or services, and you use them at your own risk.

10. SHOPIFY PLATFORM

Our store is hosted by Shopify.

However:

  • Your contract of sale is directly with DELTA ECOM OÜ
  • Shopify is not responsible for product sales, fulfillment, or disputes

You agree to release Shopify from any liability arising from your transactions with us.

11. PROHIBITED USE

You may not use our website:

  • For unlawful purposes
  • To violate any laws or regulations
  • To transmit malware or harmful code
  • To attempt unauthorized access
  • To scrape, copy, or exploit the site commercially without permission

We reserve the right to restrict or terminate access for violations.

12. LIMITATION OF LIABILITY

To the maximum extent permitted by law, DELTA ECOM OÜ is not liable for:

  • Indirect or consequential damages
  • Loss of profits, revenue, or data
  • Delays outside our control
  • Carrier or logistics failures

Nothing in these Terms excludes liability where it cannot be excluded under EU consumer law.

13. DISCLAIMER

All products and services are provided on an “as is” and “as available” basis unless otherwise required by law.

We do not guarantee uninterrupted or error-free service.

14. INDEMNIFICATION

You agree to indemnify and hold harmless DELTA ECOM OÜ from any claims arising from:

  • Your misuse of the website
  • Violation of these Terms
  • Violation of applicable laws or third-party rights

15. PRIVACY

Your personal data is processed according to our Privacy Policy and applicable GDPR laws.

16. CHANGES TO TERMS

We may update these Terms at any time.

The updated version will be posted on this page. Continued use of the site constitutes acceptance of changes.

17. GOVERNING LAW

These Terms are governed by the laws of the Republic of Estonia and applicable European Union consumer protection law.

Any disputes shall be subject to the jurisdiction of Estonian courts, unless otherwise required by mandatory consumer protection rules.

18. CONTACT INFORMATION

For questions regarding these Terms, contact us:

Email: info@heliscent.com
Company: DELTA ECOM OÜ
Address: Tornimäe tn 5, 10145 Tallinn, Estonia
Registry code: 17405675
VAT number: EE102942286