Shipping policy
Last updated: 27.06.2026
1. Company Information
All orders are processed and fulfilled by:
DELTA ECOM OÜ
Tornimäe tn 5
10145 Tallinn
Estonia
Registry code: 17405675
VAT number: EE102942286
Operating under the brand Heliscent.
2. Shipping Area
We currently ship to:
- European Union (EU) countries
We do not offer domestic-only shipping services. All orders are processed under standard EU cross-border shipping conditions.
3. Processing Time
Orders are processed within:
- 1–4 business days
Orders are prepared and handed over to shipping carriers on business days (Monday–Friday, excluding public holidays).
4. Shipping Time
Estimated delivery time within the EU:
- 6–12 business days
Delivery times are estimates only and may vary due to:
- courier delays
- logistics handling within the EU
- peak seasonal demand
- external factors outside our control
5. Shipping Costs
Shipping costs are displayed at checkout before payment.
Costs depend on:
- destination within the EU
- order size and weight
- selected shipping method (if applicable)
6. Customs & Taxes (EU Orders)
For deliveries within the European Union:
- No customs duties apply between EU member states
- VAT is handled according to applicable EU e-commerce regulations
7. Order Tracking
If tracking is available, you will receive a tracking number by email once your order has been shipped.
Tracking updates may take 24–72 hours to become active.
8. Delivery Issues
If your order has not arrived within the estimated delivery time (6–12 business days), please contact us:
We will assist you and investigate with the carrier if necessary.
9. Right of Withdrawal (EU CONSUMER RIGHTS)
If your order is delivered within the European Union, you have the legal right to withdraw from your purchase within 14 days of receiving your order, without giving any reason.
The withdrawal period starts when you receive the goods.
To ensure full accuracy and legal compliance, all details regarding withdrawal conditions, return requirements, and refund processing are governed by our Refund Policy.
👉 Please refer to our Refund Policy for full instructions on:
- return eligibility
- return procedure
- refund timelines
- refund conditions
10. Return Shipping Costs
Return shipping costs depend on the reason for return:
- If the return is due to a change of mind: customer is responsible for return shipping
- If the item is defective or incorrect: we cover return shipping or provide a replacement
Full return conditions are explained in our Refund Policy.
11. Failed Deliveries
If delivery fails due to:
- incorrect address provided
- customer not collecting the parcel
- refusal of delivery
We may:
- reship the order (additional shipping fees may apply), or
- issue a refund minus original shipping costs, where legally permitted
12. Lost or Damaged Orders
If your order is lost or arrives damaged:
Please contact us immediately at info@heliscent.com.
We will:
- investigate with the carrier
- assess the issue
- offer replacement or refund where applicable
13. Contact
Email: info@heliscent.com
Company: DELTA ECOM OÜ
Address: Tornimäe tn 5, 10145 Tallinn, Estonia